Shipping policy

At Revomadic, we are committed to providing a reliable, transparent, and convenient shopping experience. We work closely with our trusted fulfillment and shipping partners to ensure that every order is carefully processed, securely packaged, and delivered as efficiently as possible.

This Shipping Policy applies to all orders placed through our official website, https://revomadic.us, operated by NovaK Ventures LLC.

1. Order Processing

All orders are subject to verification, quality inspection, and preparation before shipment.

Our standard order processing time is typically 1–3 business days, excluding weekends and public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information, when available.

During promotional events, peak shopping seasons, or periods of unusually high order volume, processing times may be longer than usual.

2. Estimated Shipping and Delivery Times

We strive to deliver orders promptly while maintaining our quality assurance standards.

Our estimated shipping timeframe is:

Estimated Delivery Time: 5–18 Business Days

Delivery times may vary depending on the destination, local postal services, customs clearance, and carrier operations.

Please note:

Delivery estimates are calculated from the date of shipment unless otherwise stated at checkout.
Order processing generally requires an additional 1–3 business days.
Business days exclude weekends and public holidays.
Shipping estimates are not guaranteed delivery dates.
Some locations may experience additional transit time due to local delivery conditions.

We appreciate your patience and understanding as we work to deliver your order safely.

3. Shipping Destinations

Revomadic works with trusted international shipping and fulfillment partners to deliver products to eligible destinations.

Available shipping locations and shipping options are determined during checkout.

If we are unable to ship to your selected destination, you will be notified when placing your order or contacted by our customer support team.

Certain remote areas or regions with limited carrier coverage may require additional delivery time.

4. Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping costs may vary based on:

Delivery destination.
Product weight and package dimensions.
Shipping method.
Available promotional offers.

Any free shipping promotion will be subject to the terms displayed on the relevant product page, promotional offer, or checkout page.

5. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number and available tracking details.

Please allow 24–72 hours after receiving your shipping confirmation for tracking information to become available or update in the carrier's system.

You can monitor the progress of your shipment using the tracking information provided in your confirmation email.

Tracking updates may occasionally be delayed due to carrier processing, international transit, or customs procedures.

If you have questions about the status of your shipment, please contact us at support@revomadic.us with your order number.

6. Shipping Delays

While we make every reasonable effort to meet our estimated delivery timelines, certain circumstances may cause unexpected delays.

These may include:

Customs inspections or clearance procedures.
Severe weather conditions or natural disasters.
Public holidays and peak shopping periods.
Carrier disruptions or logistical issues.
Incorrect or incomplete shipping information.
Unexpected transportation restrictions.
Events beyond our reasonable control.

In the event of a significant shipping delay, we encourage you to contact our support team so we can investigate the shipment and provide available updates.

Delivery estimates are provided for guidance and may change due to circumstances beyond our control.

7. Customs, Duties, and Import Taxes

For international shipments, customs duties, import taxes, or other government-imposed fees may apply depending on the destination country.

Unless expressly stated otherwise at checkout, such charges are the responsibility of the customer.

Revomadic does not control customs policies, import procedures, or fees imposed by local authorities.

Customs clearance procedures may occasionally extend delivery times beyond the original estimate.

We recommend checking local import regulations before placing an order.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for ensuring that all shipping details are accurate and complete at the time of purchase.

Please carefully verify:

Recipient's full name.
Street address and apartment or unit number.
City, state, and postal code.
Country.
Contact telephone number, where required.

If you need to correct your shipping information, please contact support@revomadic.us as soon as possible, preferably within 24–48 hours of placing your order, before it has been processed or shipped.

Once an order has been dispatched, address modifications may no longer be possible.

Revomadic is not responsible for delivery failures, delays, or additional shipping costs resulting from inaccurate or incomplete information provided by the customer, except where otherwise required by applicable law.

9. Lost, Stolen, or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please review your tracking information and contact our support team for assistance.

We will make reasonable efforts to help investigate missing shipments with the relevant shipping carrier.

If a shipment is confirmed as delivered to the address provided at checkout but cannot be located, we recommend:

Checking around the delivery location.
Confirming whether a household member or neighbor accepted the package.
Contacting the shipping carrier for additional delivery information.
Contacting our support team with your order number and tracking details.

Revomadic is not responsible for packages lost or stolen after confirmed delivery to the correct shipping address, except where liability is required by applicable law.

We will nevertheless assist customers by providing available tracking, carrier, and delivery confirmation information.

10. Damaged Packages or Products

We take care to inspect and package orders before shipment.

If your order arrives damaged, please contact our support team at support@revomadic.us within 24 hours of delivery, where possible.

To help us investigate and resolve the issue, please provide:

Your order number.
A description of the damage.
Clear photographs or videos of the affected product.
Photographs of the packaging, if available.

Our Quality Assurance team will review your claim and determine the appropriate resolution in accordance with our Refund & Return Policy.

This reporting timeframe does not restrict any consumer rights provided by applicable law.

11. Undeliverable or Returned Packages

Packages may be returned to the sender or designated fulfillment facility for reasons including:

Incorrect or incomplete shipping addresses.
Failed delivery attempts.
Refusal to accept delivery.
Unclaimed packages.
Local delivery restrictions.

If a package is returned due to circumstances attributable to the customer, additional shipping charges may apply if reshipment is available.

Any refund or reshipment request will be reviewed in accordance with our Refund & Return Policy and applicable consumer protection laws.

12. Pre-Orders

Products identified as Pre-Order on our website are subject to the estimated availability dates stated on their respective product pages.

For pre-order purchases:

The estimated in-stock date will be displayed on the product page.
Additional order processing may require 1–3 business days after the product becomes available.
Shipping and delivery estimates begin once the order has been dispatched.
Orders containing pre-order products may experience additional delays as disclosed on the product page.

Pre-order cancellation requests are subject to the terms described in our Refund & Return Policy.